Shipping
All flat rate orders will receive ground shipping of 1-2 days (excluding weekends) from Portland to locations in/around the Pacific Northwest and 5-7 days within the United States with a rate of $25 for orders under $100. Portland Metro Area will receive free shipping at a $45 purchase or more. A $15 lightweight shipping option will be used at the store's discretion for orders less than 5 pounds. Same day delivery is available for the Portland Metro Area at a rate of $25 (some exclusions apply). Please contact us directly for all other expedited shipping requests and any orders located outside of the U.S. for specific product availability. *Dropship items may have shipping charges that still apply.
Return Policy
All returns & exchanges must be new, unopened and within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We are unable to process returns based on change of mind or if it's a gift item. Kindly, we offer immediate exchanges for incorrect sizing on a case-by-case basis.
Exemptions: Climbing Equipment, Food, and First Aid Kits are not returnable for your own safety. Bathing suits without the protective strip are also excluded. Shipping costs are not refundable after being sent.
You should expect to receive your refund within 3-5 days of our receiving the return. Please note, it can take some credit cards 7-10 days to post this to your account. If you need to return an item, please Contact Us with your request, including the order number with details about the product you would like to return. We will respond quickly with instructions on how to return or exchange your items.