If you're not happy with your purchase from us, simply return it with a copy of your receipt for a full refund. All returns & exchanges must be new, unopened and within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Exemptions: Climbing Equipment, Food, and First Aid Kits are not returnable for your own safety. Bathing suits without the protective strip are also excluded. Do not use the manufacturers packaging as the return box. Expedited shipping costs are not refundable.
You should expect to receive your refund within a few days of our receiving the return. Please note, it can take some credit cards 7-10 days to post this to your account. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you took advantage of our free shipping, a freight reimbursement of $8.00 will be deducted from your refund.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Any orders above $45 are eligible for free shipping. These orders will receive ground shipping of 1-2 days from Portland (for most items) to locations in/around the Pacific Northwest and 3-7 days within the United States. Please contact us directly for expedited shipping requests and any orders located outside of the U.S.