Shipping
Portland Metro Area will receive free shipping on all orders $25 or more and 1-2 Day shipping is available for a flat rate of $10.
All flat rate orders will receive ground shipping of 2-3 days (excluding weekends) from Portland to locations in/around the Pacific Northwest. Ground shipping is 5-7 days within the United States with a rate of $15 for orders under $50, $25 for orders under $99 and Free Shipping for $100 or more. *USPS Priority Shipping is $30 for delivery in 3 days and must fit in a Large Box (dimensions 12x11.75x5.5). The contiguous U.S. and affected locations will have ground shipping only with an expected delivery time of 10 days or more. A $15 lightweight shipping option will be used at the store's discretion for orders less than 5 pounds. Please contact us directly for all other expedited shipping requests and any orders located outside of the U.S. for specific product availability. Some items have additional fixed shipping based on larger weight or size.
We ask that all orders have a matching billing address and shipping adresses due to causes of fraud.
Return Policy
All returns & exchanges must be new, unopened and within 14 days of delivery for a full refund. We'll also pay the return shipping costs if it is a result of our error (you received an incorrect or defective item, etc.). We are unable to process returns based on change of mind or if it's a gift item.
Exemptions: Climbing Equipment, Food, and First Aid Kits are not returnable for your own safety. Bathing suits without the protective strip are also excluded.
Shipping costs are not refundable after being sent. You should expect to receive your refund for the item(s) within 3-5 days of our receiving the return. Please note, it can take some credit cards 7-10 days to post this to your account.
If you need to return an item, please Contact Us with your request, including the order number with details about the product you would like to return. We will respond quickly with instructions on how to return or exchange your items.