Residences within Oregon & Washington will receive Free Shipping with a $35 minimum order OR pay $5 to ship. All flat rate orders will receive ground shipping of 1-2 days from Portland to locations in/around the Pacific Northwest and 3-7 days within the United States with a rate of $25 for orders under $100, with 2-day shipping available for $45. Same day delivery is available for most local orders for $10. Some items are excluded and will have direct shipping costs charged separately. Please contact us directly for expedited shipping requests and any orders located outside of the U.S. Please allow 1-2 days for processing of payment.
If you're not happy with your purchase from us, simply return it for a full refund. All returns & exchanges must be new, unopened and within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Exemptions: Climbing Equipment, Food, and First Aid Kits are not returnable for your own safety. Bathing suits without the protective strip are also excluded. Do not use the manufacturers packaging as the return box. Expedited shipping costs are not refundable.
You should expect to receive your refund within a few days of our receiving the return. Please note, it can take some credit cards 7-10 days to post this to your account. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you took advantage of our free shipping, a freight reimbursement will be deducted from your refund.